Frequently asked questions

How do I care for my instrument?

Occasionally you will need to replace the internal 9v battery. Using a hex wrench, carefully remove the front cover screws and gently move the cover so as not to damage or disconnect any wiring. Replace the battery and affix the cover being careful not to overtighten the screws. You may also wish to keep the wood from drying out. We use Howard Feed n Wax to finish our products, available here.

How long will it take to get my order?

It takes time to create the 3d model and mill it from the wood. Generally, I can complete the design and milling in a few days, followed by finishing work and a quality check. Once your order has been through all these processes, it will ship in up to ten days from your order date.